Legal

Privacy Policy

Last updated: July 24, 2026

Thank you for visiting TFA Logistics (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect on this website, how it is used, who processes it on our behalf, and the choices and rights you have.

Information We Collect

  • Information you provide: Your name, email address, phone number, and any details you submit through our contact, quote, driver application, and carrier onboarding forms, or that you type or say to our chat assistant.
  • Automatic data: Basic technical data collected by our servers when you visit, such as your IP address, browser type, device type, and operating system.

AI Chat Assistant

This website offers an AI-powered chat assistant. Before you start a conversation, the assistant displays a notice and asks for your agreement. When you use the chat:

  • Your messages are transmitted to and processed by our AI service providers in order to generate responses.
  • Conversations may be recorded and stored so we can respond to your inquiry, improve answer quality, and audit the assistant's performance.
  • If you choose to apply for a position through the assistant, the contact details you provide are stored and routed to our recruiting team.
  • Please do not share sensitive personal information (such as Social Security numbers, financial account numbers, or health information) in the chat.

Voice Features

The chat assistant offers an optional voice mode. The microphone is only activated after you agree to the chat notice, and you can turn voice off at any time with the microphone button. When voice mode is on, your speech is converted to text by your browser's speech recognition service, and the assistant's replies are converted to audio by our speech synthesis provider. We do not access your microphone outside an active, consented chat session.

Cookies & Site Storage

This website does not use third-party advertising or analytics trackers. We use only functional browser storage (such as remembering your chat conversation and language preference during your visit). You can clear this at any time through your browser settings.

How We Use Your Data

  • To operate and maintain our website.
  • To respond to your comments, questions, quote requests, and job applications.
  • To provide and improve the chat assistant experience.
  • To protect the security and integrity of our website.

Service Providers

We do not sell, trade, or rent your personal information. We share information only with service providers who process it on our behalf to run this website, under agreements that restrict their use of your data. These include our website hosting provider, our AI language-model provider (which processes chat messages to generate responses), our speech synthesis provider (which processes assistant replies into audio when voice mode is on), our database provider (which stores form submissions and chat conversations), and our email delivery provider (which sends notifications and confirmations).

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you the right to know what personal information we collect and how it is used and shared; the right to request access to or deletion of your personal information; the right to correct inaccurate personal information; and the right to opt out of the sale or sharing of personal information. We do not sell or share your personal information as those terms are defined under California law. To exercise any of these rights, contact us using the information below. We will not discriminate against you for exercising your privacy rights.

Contact Us

For privacy questions or requests, contact TFA Logistics at (804) 798-1477 or write to us at 10448 Dow-Gil Rd, Ashland, VA 23005.

External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any external sites you visit.

Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.